Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience. This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund. This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund. Learn more about cancellations.
Terms and Conditions by Pepeko Tours™
Keeping you safe during COVID-19 What you can expect during your visit:
A note from this tour provider
Passengers must wear face mask on vehicles and practice social distancing at events.
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Read more about Rainforest Zipline Trio Tour 2020 – San Juan – https://www.viator.com/tours/San-Juan/Rainforest-Zipline-Trio-Tour/d903-276404P2?mcid=56757
Additional Info Confirmation will be received at time of booking
Not wheelchair accessible Service animals allowed
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Travelers should have a moderate physical fitness level
This tour/activity will have a maximum of 24 travelers
This experience requires good weather.
If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers.
If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Learn more about cancellations.
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q: What is the policy on face masks and attendee health during Rainforest Zipline Trio Tour? A: The policies on face masks and attendee health are: Face masks required for travelers in public areas | Face masks required for guides in public areas | Face masks provided for travelers Temperature checks for travelers upon arrival
See all safety measures taken by Rainforest Zipline Trio Tour by Pepeko Tours.
Q: What is the policy on sanitization during Rainforest Zipline Trio Tour? A: The policies on sanitization are: Hand sanitizer available to travelers and staff Regularly sanitized high-traffic areas Gear/equipment sanitized between use Transportation vehicles regularly sanitized See all safety measures taken by Rainforest Zipline Trio Tour.
Q: What is the social distancing policy during Rainforest Zipline Trio Tour? A: The policy on social distancing is: Social distancing enforced throughout experience See all safety measures taken by Rainforest Zipline Trio Tour.
Q: What measures are being taken to ensure staff health & safety during Rainforest Zipline Trio Tour? A: The policies on staff health & safety are: Guides required to regularly wash hands Regular temperature checks for staff Paid stay-at-home policy for staff with symptoms See all safety measures taken by Rainforest Zipline Trio Tour.
Q: What is the maximum group size during Rainforest Zipline Trio Tour? A: This activity will have a maximum of 24 travelers.
Read more about Rainforest Zipline Trio Tour 2020 – San Juan – https://www.viator.com/tours/San-Juan/Rainforest-Zipline-Trio-Tour/d903-276404P2?mcid=56757
Contact for more information about tours in Puerto Rico: (787) 903-7708